. resources matter. whether its personnel or, in the case of some of the work i did, information technology, hardware, whatever it takes we got to dedicate the resources. we cannot get the results you want just by yelling and screaming. you've got to have investment and resources. third point i would make is that your credibility at the department will be greatly enhanced by the pace of implementation, by the demonstrable success you have. in other words, that taxpayers can see that you have made those changes, and by the steps you are taking now in the next couple of days and weeks. that's mostly important for the broader concerns that we have, but it's especially important when you come back here and ask for dollars. i will stand with anyone to say that resources matter. i know that from personal experience, but your credibility would be enhanced when you ask for those resources, when you can specifically focus on what those resources will go for, and how you're going to be able to change the dynamics. so let me, i know i don't have much time, but with a predicate company asked a question